Effective Date: July 7, 2025
Introduction
The Sun Shuttle Website Terms of Use Agreement (“Agreement”) is a binding agreement entered into between You The Sun Shuttle User and Company (collectively, “Parties” and each individual as a “Party”), agree to be bound to the Terms of Use and conditions of this Agreement and that they have read and understood them, upon accessing any page of this Website. You also acknowledge, agree and consent to the Company’s data practices as described in our Privacy Policy. This Agreement governs Your access to and use of the “The Sun Shuttle” Website, including all related documentation, content, functionality, and services offered on or through THESUN SHUTTLE.COM (collectively, “Website”). The access to and use of the Website is a privilege, not a right, granted by Company to User.
THE TERMS OF THIS AGREEMENT AFFECT YOUR LEGAL RIGHTS, RESPONSIBILITIES AND OBLIGATIONS AND GOVERN YOUR USE OF THE WEBSITE, ARE LEGALLY BINDING, LIMIT COMPANY’S LIABILITY TO YOU AND REQUIRE YOU TO INDEMNIFY US AND TO SETTLE CERTAIN DISPUTES THROUGH INDIVIDUAL ARBITRATION. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ANY ADDITIONAL TERMS, DO NOT USE THE WEBSITE.
IMPORTANT NOTICE: BY ACCESSING THE WEBSITE, THE USER (A) ACKNOWLEDGES THAT THEY HAVE READ AND UNDERSTAND THIS AGREEMENT; (B) REPRESENTS THAT THEY ARE 18 YEARS OF AGE OR OLDER AND OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; (C) AGREES TO NOT ALLOW OTHERS TO USE THEIR ACCOUNT; AND (D) AGREES TO BE LEGALLY BOUND BY THESE TERMS OF USE AND CONDITIONS. IF USER DOES NOT AGREE TO THESE TERMS OF USE AND CONDITIONS, DO NOT ACCESS OR USE THE WEBSITE. EACH USER MAY ONLY CREATE ONE (1) ACCOUNT. COMPANY RESERVES THE RIGHT TO REMOVE DUPLICATE ACCOUNTS.
SECTION 25 OF THIS AGREEMENT CONTAINS IMPORTANT ARBITRATION & CLASS NOTICE PROVISIONS: EXCEPT WHERE SPECIFICALLY SET FORTH BELOW, YOU AND THE COMPANY AGREE TO SUBMIT AND RESOLVE ALL CLAIMS IN BINDING & FINAL ARBITRATION ON AN INDIVIDUAL BASIS ONLY, AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BASIS. THE ARBITRATION PROVISION ALSO PRECLUDES YOU FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST THE COMPANY BY SOMEONE ELSE. YOU HAVE THE OPTION TO OPT OUT OF THE ARBITRATION PROVISION WITHIN THIRTY (30) DAYS OF FIRST REGISTRATION ON THE WEBSITE OR MAKING YOUR FIRST TRANSPORTATION BOOKING THROUGH THE WEBSITE, WHICH EVER IS EARLIER, AS PROVIDED FOR IN SECTION 25 BELOW.
OUR AGREEMENT TO ARBITRATE UNDER SECTION 25 APPLIES TO ANY AND ALL DISPUTES, CONTROVERSIES, PERSONAL INJURIES, OR CLAIMS ARISING OUT OF OR RELATED TO THE WEBSITE, TRANSPORTATION SERVICES PROVIDED PURSUANT TO THE WEBSITE, OR OTHERWISE RELATED TO THE TERMINATION OR BREACH OF THIS AGREEMENT (COLLECTIVELY, “CLAIMS”). AS USED HEREIN, THE PLURAL AND SINGULAR USES OF “CLAIMS” AND “CLAIM” SHALL BE INTERCHANGEABLE.
WAIVER OF RIGHTS TO JUDGE OR JURY TRIAL: BOTH PARTIES KNOWINGLY, FREELY AND MUTUALLY AGREE TO WAIVE ANY AND ALL RIGHT(S) TO A TRIAL BY JUDGE OR JURY ON ANY CLAIM, ISSUE OR DISPUTE BETWEEN THE PARTIES INVOLVING THIS AGREEMENT OR ANY OTHER LEGAL CLAIM OR DEMAND MADE BY EITHER PARTY, EXCEPT AS OTHERWISE PROVIDED FOR IN SECTION 25 SUBSECTION B OF THIS AGREEMENT.
(1) Display, view, use, and play the Content on a computer, mobile or other internet enabled or permitted device (“Device”) and/or print one copy of the Content (excluding source and object code in raw form or otherwise) as it is displayed to you;
(2) Stream the Content using any of the widgets and/or other digital streaming internet video players, if any, provided on the Website;
(3) Subject to any applicable Additional Terms, if the Website includes a “Send to Friend,” social media sharing or similar tool that allows you to initiate and send to one or more of your contacts a communication that includes content, or to post our content to third-party services or your own site or online service, and the tool is operational, use the tool to do so; provided, however, that you do not do so in any manner that violates applicable law or third-party rights or reflects negativity on us, and only send to recipients you have permission to contact;
(4) If the Website includes a “Download” link next to a piece of content (including, without limitation, an image, an icon, a wallpaper, a music track, a video, a trailer, an RSS feed), you may only download a single copy of such content to a single Device;
(5) Download, install and use one copy of any software, including apps, that we make available on or through the Website (“Software”) on your Device in machine-executable object code form only and make one additional copy for back-up purposes; provided, however, that you understand and agree that (i) by allowing you to download the Software, Company does not transfer title to the Software to you (i.e., you own the medium on which the Software is recorded, but the Software’s owner (which may be Company and/or its third-party Software licensor) will retain full and complete title to such Software); (ii) you may not copy, modify, adapt, translate into any language, distribute, or create derivative works based on the Software, except as expressly authorized in the terms of this Agreement or applicable Additional Terms, without the prior written consent of Company; (iii) you may not assign, rent, lease, or lend the Software to any person or entity and any attempt by you to sublicense, transfer, or assign the Software will be void and of no effect; and (iv) you may not decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying user interface techniques, or algorithms of the Software by any means whatsoever, except to the extent the foregoing restriction is prohibited by applicable law;
(6) If made available to you, obtain a registered personal account (and/or related username and password) on the Website and interact with the Website in connection therewith;
(7) Link to the Website from a website or other online service, so long as: (a) the links only incorporate text, and do not use any Company names, logos, or images, (b) the links and the content on your website do not suggest any affiliation with Company or cause any other confusion, and (c) the links and the content on your website do not portray Company or its products or services in a false, misleading, derogatory, or otherwise offensive manner, and do not contain content that is unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third-party or are otherwise objectionable to Company. Company reserves the right to suspend or prohibit linking to the Website for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third-party; and
(8) Use any other functionality expressly provided by Company on or through the Website for use by users, subject to this Agreement (including, without limitation, functionality to create and/or post Submissions (as defined below)) and any applicable Additional Terms.
If you set up an Account, you agree to keep your password confidential and will be responsible for all use of your account and password. You agree not to transfer or sell your User account, password and/or identification to any other party. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Service Standard. I authorize the services selected and understand that The Sun Shuttle Connect Standard Service may make a few stops before my drop-off location, based on drop-off locations of other guests traveling with me in the same vehicle. The Sun Shuttle Connect reserves the right, in its sole discretion, to sub-contract vehicles from other transportation entities as needed to meet its obligations under this agreement.
Messaging/Communications. I agree that The Sun Shuttle Destination Services, Inc. d/b/a The Sun Shuttle, may send me communications to the email and mobile phone number provided and may call my phone # in order to provide important information regarding the transportation service I am reserving and am agreeing to receive. Further, I agree that The Sun Shuttle (collectively “Company”) may send me marketing, promotional messages from time to time, the frequency of which The Sun Shuttle will make an effort to limit.
Cancellation Policy: The Sun Shuttle can be changed/canceled more than 24 hours prior to scheduled arrival pick-up time with no charge. There is a full charge if the trip is canceled less than 24 hours prior to scheduled pick-up time. There is no charge for edited information within the 24-hour period.
Refund Policy: Refunds will be processed 24 hours after cancellation.
Privilege Fee Recovery Charge (PFRC): The Sun Shuttle holds the right to implement the PFRC at any time, it will be broken down in the PRICING menu at The Sun Shuttle. PFRC is also known as the Concession Recovery Fee (CRF). This charge/fee is paid to the Greater Orlando Aviation Authority, for doing business at the Orlando International Airport.
Photo, Video or Picture Release. You hereby give Company, its employees, independent contractors, agents, assigns, successors or anyone acting under their authority or permission, the absolute and unqualified right and permission to take, make, copyright, publish or use photographs, pictures or video of you, or in which you may be included in whole or in part, or reproductions thereof in color or otherwise , or your name, signature or endorsement, real or fictitious, anywhere and as often as desired, for art, advertising, commercial trade, public or private purposes, or video(s) which may be distributed to others or displayed/played on Company electronic media, social media and /or website so that others may view it or be used in any media, for any and all other lawful purpose whatsoever, which Company may, in its/their sole discretion, deem proper.
User shall promptly download and install all Updates and acknowledges and agrees that the Website or portions thereof may not properly operate should you fail to do so. User further agrees that all Updates will be deemed part of the Website and be subject to all terms and conditions of this Agreement.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO: DENY ACCESS TO AND USE OF THE WEBSITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION, FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION ; OR, TERMINATE YOUR USE OR PARTICIPATION IN THE WEBSITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU HAVE POSTED.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE, OR COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.
As a user of the Website, you agree not to:
We, the Company, respect the intellectual property rights of others. If you believe that any material available on or through the Website infringes upon any copyright you own or control and you would like to send us a notice pursuant to the Digital Millennium Copyright Act (“DMCA”), please immediately notify our Designated Copyright Agent using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Website infringes your copyright, you should consider first contacting an attorney.
All Notifications should meet the requirements of DMCA 17 U.S.C. § 512(c)(3) and include the following information: (1) A legend or subject line that says: “DMCA Copyright Infringement Notice”; (2) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (3) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Website are covered by the Notification, a representative list of such works on the Website; (4) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (5) information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted; (6) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (7) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed upon.
Company will only respond to DMCA Notices that it receives by mail or email at the addresses below:
Designated Copyright Agent:
The Sun Shuttle
Manuel Vargas
Attn: DMCA AGENT
7726 Winegard Rd 2nd Floor A-9001 Orlando, FL 32809
DMCAAgent@thesunshuttle.com
It is often difficult to determine if your copyright has been infringed. Company may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and Company may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.
We may send the information that you provide in your notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.
Without limiting Company’s other rights, Company may, in appropriate circumstances, terminate a repeat infringer’s access to the Website and any other website owned or operated by Company.
If you believe your own copyrighted material has been removed from the Website as a result of a mistake or misidentification, you may submit a written counter notification (a “Counter Notification”) to: Mears Connect, ATTN: Legal Department, 324 West Gore Street, Orlando, FL 32806. To be an effective Counter Notification under the DMCA, your Counter Notification must include substantially the following:
(1) a legend or subject line that says: “DMCA Counter-Notification”; (2) identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; (3) a statement that you consent to the jurisdiction of the Federal District Court in which your address is located, or if your address is outside the United States, for any judicial district in which we are located; (4) a statement that you will accept service of process from the party that filed the Notification or the party’s agent; (5) your name, address, and telephone number; (6) a statement under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and (7) your physical or electronic signature.
If you send us a valid, written Counter Notification meeting the requirements described above, we will restore your removed or disabled material, unless we first receive notice from the party filing the Notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorney’s fees. Filing a false Counter Notification constitutes perjury.
THIS SECTION APPLIES TO ANY AND ALL DISPUTES, CONTROVERSIES, CLAIMS FOR PERSONAL INJURIES, OR CLAIMS ARISING OUT OF OR RELATED TO THE WEBSITE, TRANSPORTATION PROVIDED OR BOOKED PURSUANT TO THE WEBSITE, OR OTHERWISE RELATED TO THE TERMINATION OR BREACH OF THIS AGREEMENT (“CLAIMS”) WHETHER HELD BY USER OR BY A FAMILY MEMBER FOR WHOM USER HAS BOOKED THE TRANSPORTATION SERVICES. AS USED HEREIN, THE PLURAL AND SINGULAR USES OF “CLAIMS” AND “CLAIM” SHALL BE INTERCHANGEABLE.
At least 30 days prior to initiating any proceedings, the User and the Company agree to notify the other Party of any disputes in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to the Company by certified mail return receipt to The Shun Shuttle, ATTN: Legal Department, 324 West Gore Street, Orlando, FL 32806. The Company will send its notice of dispute to the email associated with your The Shun Shuttle. The notice of dispute must include the Party’s name and preferred contact information, a brief description of the dispute, and the relief sought. In the event the Parties are unable to amicably resolve the dispute informally within the 30-day period, then the Parties agree they shall next submit the dispute to Mediation using a Florida Supreme Court Certified Circuit Mediator selected mutually by the Parties. The Mediation shall be governed by the Florida Rules for Certified & Court Appointed Mediators and F.S. Chapter 44. If the Parties cannot agree to a Mediator, the matter will be submitted for mediation to the American Arbitration Association (AAA). In such circumstances, the Parties agree that the Commercial Mediation Rules shall govern, and the mediator will be selected as set forth in those rules. The costs of the mediation shall be borne equally by the Parties. Mediation shall be held in Orange County, Florida at a mutually agreeable location and within sixty (60) days following the mailing of the initial notification of the dispute. To the extent that the matter is not resolved at mediation or within 60 days following the mailing of the initial notification of the dispute, the Parties agree to resolve any and all disputes in arbitration as set forth below.
This Arbitration Provision is intended to apply to the resolution of Claims that otherwise would be resolved in a court of law or before a forum other than arbitration. Notwithstanding this Arbitration Provision, User and Company retain the right to bring individual Claims arising under Florida law, and within the applicable jurisdictional limit, in Small Claims Court or County Court in Orange County, Florida. In the event a Third-Party, not a party to this Agreement, files a lawsuit or other civil action against the Company and /or its Driver, in State Circuit Court or Federal Court, the Company reserves the right to file counterclaims and cross-claims. Notwithstanding the previous sentence, any trademark, patent or trade secret Claim arising under Federal law and unable to be adjudicated through the Arbitration Provision shall be brought exclusively and solely in the U.S. District Court, Middle District of Florida, Orlando Division. Disputes covered by arbitration include, without limitation, disputes arising out of or relating to interpretation or application of this Arbitration Provision, including the enforceability, revocability or validity of the Arbitration Provision or any portion of the Arbitration Provision. Except as provided with respect to the class, collective and representative waivers described herein and to include in Sections 25 (C) and 25 (D) below, the arbitrator has the sole authority to determine whether a dispute is arbitrable and whether it has been timely filed and pursued.
This Arbitration Provision also applies, without limitation, to disputes arising out of or related to this Agreement, transportation services provided pursuant to this agreement and disputes arising out of or related to the disputes regarding any contractual, unfair competition, or payment issues, and to any and all other city, county, state or federal statutory or common law claims whether arising out of contract or tort. This Agreement is intended to require arbitration of every claim or dispute that lawfully can be arbitrated, whether arising out of contract, negligence, or strict liability, including claims of personal injury, except as otherwise provided herein.
To opt out of the arbitration provisions of this agreement, you must notify The Shun Shuttle in writing within 30 days of the date of first registration on the website or making Your first booking of transportation through the website, whichever is sooner, by sending an email OptOutArb@mears.com or a written request to: The Shun Shuttle: Legal Department, Arbitration Opt-Out, 7726 Winegard Rd 2nd Floor A-9001 Orlando, FL 32809
Your letter or email must include your complete name, complete correct home address, the email address you used for your The Shun Shuttle WEBSITE Account, and a clear statement that you want to opt out of this Agreement’s arbitration provision.
THE AGREEMENT TO ARBITRATE IS AN IMPORTANT BUSINESS DECISION AND YOU SHOULD NOT RELY SOLELY UPON THE INFORMATION PROVIDED IN THIS AGREEMENT AS IT IS NOT INTENDED TO CONTAIN A COMPLETE EXPLANATION OF THE CONSEQUENCES OF ARBITRATION. YOU SHOULD TAKE REASONABLE STEPS TO CONDUCT FURTHER RESEARCH AND TO CONSULT WITH OTHERS — INCLUDING BUT NOT LIMITED TO AN ATTORNEY —REGARDING THIS DECISION, JUST AS YOU WOULD WHEN MAKING ANY OTHER IMPORTANT BUSINESS OR LIFE DECISION.
YOU AND THE COMPANY AGREE TO SUBMIT AND RESOLVE ALL CLAIMS IN BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS ONLY, AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BASIS. THE ARBITRATION PROVISION ALSO PRECLUDES YOU FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST THE COMPANY BY SOMEONE ELSE, EXCEPT AS OTHERWISE PROVIDED FOR IN SECTION 25 SUBSECTION B OF THIS AGREEMENT.
The Arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis. If at any point this provision is determined to be unenforceable, the Parties agree that this provision shall not be severable, unless it is determined that the Arbitration may still proceed on an individual basis only.
BOTH PARTIES KNOWINGLY, FREELY AND MUTUALLY AGREE TO WAIVE ANY AND ALL RIGHT(S) TO A TRIAL BY JUDGE OR JURY ON ANY CLAIM, ISSUE OR DISPUTES BETWEEN THE PARTIES INVOLVING THIS AGREEMENT OR ANY OTHER LEGAL CLAIM OR DEMAND MADE BY EITHER PARTY, EXCEPT AS OTHERWISE PROVIDED FOR IN SECTION 25 SUBSECTION B OF THIS AGREEMENT.
Company may modify these Terms at any time. User agrees it is their responsibility to regularly review the Terms to stay abreast of any modifications or changes. When we make material changes to these Terms, we will post the revised Terms on the Company Platform and update the “Last Updated” date at the top of these Terms. All modifications and changes shall become effective at the time they are posted. User agrees that any modifications or changes are deemed accepted immediately upon the opening and continued use of the Website after such modifications and changes are made. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate this agreement within seven (7) days of the Effective Date of the revised Terms, your continued access to or use of the Company Platform will constitute acceptance of the revised Terms.
You acknowledge that we have no obligation to provide you with customer support of any kind and that customer service personnel cannot change or waive the terms of this Agreement or applicable Additional Terms.
Contact Us: Notice, Questions, and Customer Service.
You agree that we may give you notices or otherwise respond to you by mail or to your email (if we have it on file) or in any other manner reasonably elected by us. In order to resolve a complaint regarding this Website or to receive further information regarding use of the Website, please contact Company at:
The Sun Shuttle
7726 Winegard Rd 2nd Floor A-9001 Orlando, FL 32809
+1 (689) 237-1867
The Sun Shuttle, Inc. 2023. All Rights Reserved.